Terms and Conditions

ROMA DIGITAL LTD operates this website (romasurveys.com) as well as a number of related services, including our online platform (collectively, “ROMA Surveys”). These Terms of Service (“Terms”) constitute a binding agreement between romasurveys.com (“we”, “us” or “our”) and you (“you” or “your”) and govern your use of the romasurveys.com website (the “Website”) and your participation in the ROMA Surveys Services. These Terms apply to both customers of the Service who submit questions (“Customers”), websites promoting surveys (“Publishers”), and to members who respond to such questions (“Member”). These Terms also apply whether you register as a Member, Publisher or Customer or browse the Site as a “Visitor” ("you" or “your” refers to the person accessing or using the Site or Services). These Terms further apply to any person accessing romasurveys.com for whatever reason ("User"), including but not limited to, those individuals using romasurveys.com through the referral program. If you do not agree to these Terms, you should immediately leave this page and not access or use the Website or the ROMA Surveys Service.

1. Acceptance

​BY ACCESSING AN ACCOUNT OR USE OF ROMA SURVEYS SERVICE YOU REPRESENT AND WARRANT TO US THAT (A) YOU HAVE READ AND UNDERSTAND THESE TERMS; (B) YOU ARE AT LEAST 13 YEARS OF AGE; AND (C) YOU ARE OF SUFFICIENT LEGAL AGE TO LEGALLY ENTER INTO THESE TERMS. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY OR OTHER ORGANIZATION, YOU REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY TO BIND SUCH COMPANY OR ORGANIZATION TO THESE TERMS, AND THE TERM “YOU” SHALL BE DEEMED TO INCLUDE SUCH COMPANY OR ORGANIZATION.

2. Updates to Terms and Changes to the ROMA Surveys Service

THESE TERMS MAY BE AMENDED OR CHANGED BY US AT OUR DISCRETION, WITH OR WITHOUT NOTICE, AT ANY TIME. Except as otherwise stated by us, these amendments or changes will become effective thirty (30) days following their initial posting and the applicable amendment or change will not apply with respect to any dispute that we had actual notice of prior to the effectiveness of the applicable amendment or change. We indicate at the top of the page when these Terms were last updated. Your continued access or use of the ROMA Surveys Service or Website following changes to this Agreement means that you accept those changes unless you have entered into a separate agreement with ROMA Surveys that expressly supersedes these Terms in writing.

3. Privacy Policy

We are committed to protecting the privacy of the personal information you provide to us through the Website or ROMA Surveys Service. Any information you submit through the Website or ROMA Surveys Service is subject to our Privacy Policy located at
ROMA Surveys Privacy, which is a part of these Terms. You agree to maintain and comply with our Privacy Policy.  

4. Content. When you access the ROMA Surveys Website and/or ROMA Surveys Services, you obtain access to various kinds of information and materials, all of which we call “Content.” As a customer and member, you may also supply Content. Most Content comes in various forms including, but not exclusive to questions, comments, and replies that you or other Members and Customers contribute through the ROMA Surveys Services.

5. Accounts. In order to participate in the ROMA Surveys Service as a Member, you will be required to create an account with us (“Account”). You are not required to create an Account to participate in the Service as a Customer. Accounts may not be shared and may only be used by one individual per Account. By using your account, you certify that all information you provide is complete, accurate, and current. You agree to update such information as it changes. You are responsible for maintaining the security and confidentiality of your Account and password. You are responsible for any activities that take place under your Account or password, regardless of whether your authorised the activity. We are not to be liable for any loss or damages from your failure to comply with this obligation. If you become aware of any unauthorised access or activity to your Account, you shall notify ROMA Surveys immediately.

6. ROMA Surveys Service Requirements. In order to participate in the ROMA Surveys Service as a Member, you will need telecommunications access to a mobile phone compatible with the ROMA Surveys Service. You will also be responsible, at your expense, for all third-party devices, personal computers, hardware or software that are required to access or use the ROMA Surveys Service and any telecommunications access and telephone service required to access or participate in the ROMA Surveys Service and all related third-party service fees (including ISP charges). Certain messaging, service and other standard fees and charges may be applied by your carrier. Please check your plan with your carrier to ensure that you are aware of any such fees and charges.

7. Use of Website and ROMA Surveys Service.​        

(a)    You expressly acknowledge and agree that use of the ROMA Surveys website and service is at your sole discretion. You assume all risk of loss arising out of your use of the website and ROMA Surveys service.        
(b)    We reserve the right to restrict your access to and use of the ROMA Surveys service at any time for any reason        
(c)    You agree to keep any and all content (including, but not limited to, written, video, images, audio or multimedia content) received in a survey confidential. Any publication, dissemination, distribution, copying, or sharing is strictly prohibited and considered a breach of these terms and conditions, and you can be sued for damages.        
(d)    You agree to update your profile every six months and/or whenever there is a material change in that information (such as a change of address, change in marital status).        
(e)    As a customer, you are fully responsible for the content of all questions you submit through the service. We reserve the right (but have no obligation) to block or remove questions you send through the ROMA Surveys service for any reason, including but not limited to, restricting your ability to ask questions of members from the ages of 13 through 18 we deem to be of a mature nature.         (f)    For Members. we reserve the right (but have no obligation) to restrict your ability to respond to questions posed through the ROMA Surveys Service, including but not limited to, restricting Members from the ages of 13 through 18 from responding to questions we deem to be of a mature or inappropriate nature.        
(g)    You may simply browse the Website or ROMA Surveys Services as a Visitor. Certain areas of the Website or ROMA Surveys Services, including asking questions and answering questions through the Services, are restricted for Customers and Members only. In the event you provide us with information you agree to only provide us with true, accurate, current and complete information. If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the Website or ROMA Surveys Services (or any portion thereof). Visitors agree not to attempt to access Customer areas of the Site.        
(h)    You may receive surveys to test new product ideas that are still in the early stages of development. The products themselves, and the ideas and concepts regarding their manufacture and use, represent confidential information of a private company who is working with (supplier name) to obtain this data. By participating, you agree as follows:                  
(i)   to hold in confidence the secrecy of any technical or business information about the private company's products which are disclosed, or made available to you directly or indirectly, or is information you otherwise receive incident to your participation in this community; to avoid discussing the private company's technical or business information in public places where it might be overheard; to avoid discussing the private company's technical or business information with friends and family members, or anyone; to accept a moral and legal obligation not to use or disclose any confidential technical or business information during and after participation in the test.                  
(ii)   the products to be shown to you, and described to you, are highly confidential and proprietary to the private company and you will not give them or expose them to any third party or discuss with anyone your experiences concerning them. The products shown to you, and described to you, are not available for sale and no offer for sale is being made to you. You agree that any ideas, patentable or not patentable, or suggestions contributed by you during the project, as well as any ideas, developments or inventions conceived by you as a result of your participation in the project, shall be the property of the private company in any manner it sees fit. By participating, you agree that any compensation you receive (monetary or otherwise) will be sufficient for participation, which includes your agreement to abide by the confidentiality terms set forth in this agreement that neither yourself nor any member of your household is employed by a competitive company.

8. Earnings and ROMA Surveys Cash Incentives

As a Member participating in the ROMA Surveys Service, you will receive questions from the ROMA Surveys Service via mobile phone or smart phone “push” notifications. You may be eligible to earn ROMA Surveys cash incentives when you answer a question. As a Member, you are not required to participate in any question. You will be paid only for submitted answers actually received by us prior to the time the survey is closed. ROMA Surveys reserves the right to adjust the amount a Member may receive for answering a question.  ROMA Surveys cash incentives are paid to Members through bank transfer only. Bank Terms of Use and Privacy Policy will apply to the information you provide on the bank website. Simply receiving a payment notification does not mean that payment has been deposited into your bank account. I understand ROMA Surveys will reverse any payments made to my account in error or as the result of fraud.

9. Personal License and Intellectual Property Rights

As a Member participating in the ROMA Surveys Service, you will receive questions from the ROMA Surveys Service via mobile phone or smart phone “push” notifications. You may be eligible to earn ROMA Surveys cash incentives when you answer a question. As a Member, you are not required to participate in any question. You will be paid only for submitted answers actually received by us prior to the time the is closed. ROMA Surveys cash incentives are paid to Members through bank transfer only. The bank’s Terms of Use and Privacy Policy will apply to the information you provide on the bank’s website.        
(a)    Subject to your full compliance with these Terms, we hereby grant you a limited, non-exclusive, personal and non-transferable license to access and use the ROMA Surveys Service for your personal use.        
(b)    We reserve all right, title and interest in and to the Website and ROMA Surveys Service and all intellectual property rights therein. We retain exclusive ownership of any data that is generated by your use, or our operation, of the Website or ROMA Surveys Service, other than your personal information. The use of any data generated by your use or our operation of the Website or ROMA Surveys may be published only with explicit permission of ROMA Surveys.        
(c)    You understand and acknowledge that the software, code, proprietary methods and systems used to provide the Website or ROMA Surveys Services (“Our Technology”) are: (i) copyrighted by us and/or our licensors under United Kingdom and international copyright laws; (ii) subject to other intellectual property and proprietary rights and laws; and (iii) owned by us or our licensors. Our Technology may not be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, or redistributed in any way without our prior written permission and the prior written permission of our applicable licensors.        
(d)    You must abide by all copyright notices, information, or restrictions contained in or attached to any of Our Technology. Nothing in these Terms of Use grants you any right to receive delivery of a copy of Our Technology or to obtain access to Our Technology except as generally and ordinarily permitted through the Site according to these Terms of Use. Furthermore, nothing in these Terms of Use will be deemed to grant, by implication, estoppel or otherwise, a license to Our Technology. Certain of the names, logos, and other materials displayed on the Site or in the Services constitute trademarks, tradenames, service marks or logos (“Marks”) of ROMA Surveys or other entities. You are not authorized to use any such Marks. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities. Any use of third party software provided in connection with the Site or Services will be governed by such third parties’ licenses and not by these Terms of Use.

10. User Guidelines and Restrictions; Prohibited Use and Content

ROMA Surveys is not responsible or liable for any loss or damages arising out of any prohibited activity. You agree that you will not in connection with your use of the Website or any ROMA Surveys Service:        
(a)    Commit any activity that violates local, state, federal, or international law;        
(b)    Use the ROMA Surveys Service, send surveys or respond to any surveys or ROMA Surveys notifications in any way that distracts or prevents you from obeying any traffic or safety laws or policies, including, but not limited to, use while driving or operating heavy machinery;        
(c)    Abuse or harass any other user or person;        
(d)    Collect or store personally identifying information about other users for commercial or unlawful purposes;        
(e)    Impersonate any person or entity;        
(f)    Employ misleading email addresses or mobile numbers or falsify information in any part of any communication related to the Website or ROMA Surveys Service;        
(g)    Engage in any activity which may compromise the stability or availability of the Website or ROMA Surveys Service or use the Website or ROMA Surveys Service to compromise the availability or stability of any third party site or service, including, but not limited to, use the network infrastructure and service in a manner that puts an excessive burden on the limitation on the network;        
(h)    Use automated means, including, but not limited to, spiders, robots, crawlers, or the like to download data from the Website or ROMA Surveys Service or any related server or database;        
(i)    Decompile, disassemble, modify, translate, adapt, reverse engineer, create derivative works from or sublicense the Website, ROMA Surveys Service or any portion thereof;        
(j)    Circumvent any security measures or any payment collection methods employed on or through the Website or ROMA Surveys Service, or access or use the Website or ROMA Surveys Service after your Account, these Terms or your access has been terminated or suspended by us;        
(k)    Use the ROMA Surveys Service to send or respond to any questions, content or material of a sexual overtone or nature or upload, post, email, otherwise transmit or post questions, content or material, or links to any questions, content or material, in a manner that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy or publicity rights, hateful, or racially, sexually, ethnically or otherwise objectionable, as determined by us;        
(l)    Upload, post, email, otherwise transmit or post links to any content or material that infringes any patent, trademark, service mark, trade secret, copyright or other proprietary rights of any person, or that contributes to, induces or facilitates such infringement;        
(m)    Upload, post, email, otherwise transmit or post links to any content or material that contains software viruses, worms, Trojan horses, time bombs, trap doors or any other computer code, files or programs or repetitive requests for information designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of, or impair the functionality of the Website, ROMA Surveys Service or any third party software, site, equipment or service;        
(n)    Upload, post, email, otherwise transmit or post links to any content or material that violates any applicable law, statute, ordinance or regulation; or        
(o)    Rent, lease or sublicense the Website or ROMA Surveys Service.

11. Fees and Payments

Customer use of the ROMA Surveys Service is subject to certain fees. These fees may change from time to time.
With your agreement to these Terms and Conditions, ROMA Surveys shall provide certain Services. Some of the Services offered to Customers require payment of fees, interests, and other amounts ("Charged Services"). ROMA Surveys reserves the right to change its prices at any time, subject to applicable law. If you, as a Customer, choose to receive these Charged Services, you agree to pay the applicable amount as indicated on the website for the selected Charged Services. You also agree to pay the taxes, levies and/or duties in connection with the selected Charged Services that may be imposed by taxing authorities.​Just a reminder: The Services provided by ROMA Surveys are AS IS, and ROMA Surveys assumes no responsibility for any failure in providing the Services to you. By agreeing to these Terms and Conditions, ALL SALES ARE FINAL. Pre-paid credits expire 12 months from date of purchase.​

12. Third Party Links

The Website and ROMA Surveys Service may include hyperlinks or banner ads to third-party websites, content and/or resources (“Resources”). If you visit or link to a Resource, the Resource’s Terms of Use and Privacy Policy will apply to your actions while accessing the Resource. ROMA Surveys does not represent that it has reviewed such third party links, and is not responsible for them or any content appearing on them. You understand and agree that any material and/or data downloaded or otherwise obtained through use of a third party link is done at your own discretion and risk. You are solely responsible for any loss or damages that results from the download of such material or data.

13. Termination

We reserve the right without liability to terminate or restrict these Terms, or your access to, or use of, the Website or ROMA Surveys Service, with or without notice, for any reason, including but not limited to, if we believe that you have violated these Terms. You agree that we shall not be liable to you or any third party for any interference with or termination of your access to the Website or ROMA Surveys Service. Upon termination of your account, you may request a refund or credit for any prepaid amounts. We are not required, and may be prohibited, from disclosing to you the reason for termination of these Terms or your Account. Upon termination of these Terms for any reason, Sections 6, 8(b), 10, 11, 12, and 14 through 25) shall survive any termination.
If ROMA Surveys terminates a member's account, it disables the account holder's access and ability to use the Account, but its Content may persist on ROMA Surveys servers. Termination of your account will result in forfeiture and relinquishment of all non-personally identifiable Content.

14. Responses to Surveys.          

(a)    By submitting a survey as a Customer or responding to an survey or ROMA Surveys survey as a Member, you grant us and our business partners and affiliates (including, but not limited to, wireless service providers) a perpetual, irrevocable, world-wide, assignable, and transferable right and license to re-post, use, copy, reproduce, modify, create derivative works of, incorporate into other works, distribute, transmit, broadcast and otherwise publicly perform and exploit the contents of your survey or response, as applicable, in any form or media, anywhere, and without any notice or compensation to you of any kind; provided that we will never reveal Member names or contact information in our use of survey responses.        
(b)    Medical Questions. ROMA surveys, questions, and responses to medical questions are not intended to be medical advice or instructions for medical diagnosis or treatment, and no physician-patient relationship is, or is intended to be, created. If you think you may have a medical emergency, call your doctor or your emergency number, (999 in the United Kingdom) immediately. Content is not a substitute for professional medical advice, examination, diagnosis or treatment. Content should not be used to diagnose, treat, cure, or prevent disease without supervision of a doctor or qualified healthcare provider. You should not delay or forego seeking treatment for a medical condition or disregard professional medical advice based on Content.        
(c)    Legal Questions. Questions and responses to legal questions are not intended to be legal advice or form an attorney-client relationship. If you believe you have a legal claim, contact an attorney licensed in your county (or country) immediately to discuss your options. Most state bar associations have services to aid you in finding an attorney. Content is provided for informational purposes only, with no assurance that the Content is true, correct, or accurate. No action should be taken, delayed, or deferred based on the Content. Content is not a substitute for professional legal advice or a solicitation to offer legal advice regarding specific facts. Should you ignore this warning and send specific or confidential information in a private message or post it as a comment, there is no duty to keep that information confidential or to discontinue or forego any representation adverse to your interests. You should not delay or forego seeking legal advice or disregard professional legal advice based on Content. Delay in seeking such legal advice could result in waiver of any claims you may have, depending on the applicable statute(s) of limitation.​

15. Tax Liability

You understand that any payments received from ROMA Surveys may be taxable income and you agree to comply with state and federal laws governing this possible taxable event. Specifically, if you receive more than $499 from ROMA Surveys in one calendar year, then you must complete and return IRS Form W-9 to us (providing your Taxpayer Identification Number). You will then receive any payments owed to you in excess of $499. If you choose not to complete IRS Form W-9, then payments you receive will be capped at a maximum of $499. You are responsible for paying any governmental taxes imposed on your use of the ROMA Surveys Service or receipt of any ROMA Surveys cash incentives, including, but not limited to, income, sales, use and value-added taxes and you agree to report any such amounts received from your participation in the Service as a Member as required by applicable law.

16. Disclaimer of Warranties

THE WEBSITE AND ROMA Surveys SERVICE ARE PROVIDED "AS-IS" AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, TO THE FULLEST EXTENT PROVIDED BY LAW, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR ANY REGARDING AVAILABILITY, USEFULNESS, RELIABILITY OR ACCURACY OF THE CONTENT AND SERVICES. ROMA Surveys DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE CONSEQUENCES OF THE USE OF ANY QUESTIONS (“SURVEYS”). WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE WEBSITE OR ROMA Surveys SERVICE WILL BE UNINTERRUPTED,ERROR-FREE OR SUBJECT TO OTHER LIMITATIONS.

17. Limitation of Liability

WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS ARISING FROM THE USE OF ROMA Surveys CONTENT OR SERVICES; ANY FAILURES, DELAYS OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT OR SERVICE CONTAINED ON OUR SERVERS; OR LOSS OR DAMAGES ARISING FROM THE USE OF THE CONTENT OR SERVICE PROVIDED BY ROMA Surveys. IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST PROFITS ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR ROMA Surveys SERVICE, EVEN IF WE HAVE BEEN ADVISED AS TO THE POSSIBLITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM OR CAUSE OF ACTION WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION, WHETER ARISING IN CONTRACT, TORT OR OTHERWISE, EXCEED THE AMOUNT OF
(A) ROMA Surveys CASH INCENTIVES EARNED BY YOU IF YOU ARE A MEMBER, OR
(B) THE FEE ACTUALLY PAID BY YOU AS A CUSTOMER, IF ANY, IN EACH CASE DURING THE 90 DAY PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOU ASSERT ANY SUCH CLAIM. THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.​

18. Indemnification

You agree to indemnify and hold us harmless from any loss, liability, claim, demand or expense, including but not limited to, reasonable attorney's fees, made by any third party due to, or arising out of, your use of the Website or ROMA Surveys Service (including, without limitation, as to Customer for the content of any surveys they submit), or any breach or violation of these Terms.

19. Governing Law

This Agreement shall be construed in accordance with the laws of the State of Georgia, and except as provided in Section 18, we each irrevocably consent to bring any action to enforce this Agreement in the federal or state courts located in Atlanta, Georgia. You consent to the exclusive jurisdiction of the federal or state courts located in Atlanta, Georgia for such purposes.

20. Arbitration

(a)    Arbitration. All claims arising out of or relating to these Terms (including their formation, performance and breach) and the ROMA Surveys Service shall be finally settled by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the provisions of its Commercial Arbitration Rules and the supplementary procedures for consumer related disputes of the AAA, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to, any claim that all or any part of these Terms are void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, we will pay the additional cost. The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.        
(b)    Class Action Waiver. The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this section is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
(c)    Exception - Litigation of Small Claims Court Claims. Notwithstanding our decision to resolve all disputes through arbitration, either party may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
(d)    Thirty Day Right to Opt Out. You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth in this section by sending written notice of your decision to opt-out to the following address: 195 Inland Ridge Way Atlanta, GA 30342. The notice must be sent within thirty (30) days of registering to use the Service; otherwise you shall be bound to arbitrate disputes in accordance with the terms set forth above. If you opt-out of these arbitration provisions, we also will not be bound by them. In addition, if you elect to opt-out of these arbitration provisions, we may terminate your use of the Service

21. Force Majeure

We shall not be held responsible or liable for any delay or failure in performance hereunder caused by acts of God (or natural disasters), terrorism, strikes, embargoes, fires, war, or any other cause beyond our reasonable control.

22. Notices

Except as explicitly stated otherwise, legal and other notices (including but not limited to notices of legal proceedings) shall be delivered to us at the email address you provided us (a) at the time you registered; (b) through a subsequent notice of an address change; or (c) through a posting through the Website or ROMA Surveys Service. Physical notices shall be effective when received. Email notices allowed hereunder shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. In addition, we may provide notice by certified mail, postage prepaid and return receipt requested. In these cases, notice shall be deemed given when received.

23. Refunds

If you choose to cancel a survey campaign that you have not yet received any responses for, please contact us at
sales@romasurveys.com to inform one of colleagues if you would like a refund. Once we have received your request, we will contact you to process your cancellation. Alternatively, if you’ve deposited money into our platform using our ‘manage funds’ tool and would like to withdraw your funds, please contact us at sales@romasurveys.com and we’ll be happy to reimburse you on the full amount spent. If it is too late to cancel your survey campaign (you have already received survey responses), we will be unable to refund you on your purchase as stated within this terms and conditions, regardless of the amount of responses you have so far received. Orders made 14 days before requesting a refund will not be accepted as stated within this terms and conditions.
24. Quality Accountability
Our platform has numerous functions that improve the UX and functionality with users, promoters and researchers. We always ensure every aspect of our business is transparent, simple and valuable however we cannot assume responsibility for potential dishonesty from some users. As the platforms primary incentive for users is its survey payout amount, we cannot always ensure every user answers every survey question 100% honestly. Even though we profile users to ensure access to surveys is limited to their particular interests and survey category choices, a user can technically access surveys that aren't always 100% relevant to them. This is a limited weakness of open-community platforms where users can choose which surveys they complete. By creating a researcher account and survey campaign with ROMA Digital Ltd, you acknowledge that we cannot reimburse you if your survey campaign has already been completed by users. We can only refund you the amount to which hasn't been paid to users from your survey campaign. If you are unhappy with the quality of your survey responses, please pause (or end) your campaign and contact us at sales@romasurveys.com.

25. Non-Waiver

No delay or failure to take action under these Terms shall constitute any waiver by us of any provision of these Terms.

26. Enforceability

If any provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.

27. Assignment

These Terms are personal to you and may not be transferred, assigned or delegated by you to any other person or entity. Any attempt by you to assign, transfer or delegate these Terms shall be null and void. These Terms will bind and inure to the benefit of each party's permitted successors and assigns.​

28. Entire Agreement

These Terms (including all terms and conditions incorporated herein by reference) constitute the complete and exclusive agreement between us and you with respect to the subject matter hereof and supersede all prior oral or written understandings, communications or agreements not specifically incorporated herein.

29. Content Acknowledgement

By creating an account and using our platform, you acknowledge that certain visual content on both our website and platform are derived from https://www.flaticon.com/authors/freepik (freepik). This includes, but is not limited to; survey category icons and images on our website and in our blog.

30. No Third Party Beneficiaries

These Terms are between you and us. There are no third party beneficiaries.

31. Payment Card Industry Compliance (PCI)

At ROMA Surveys, we put the security of your data first. Our system provides innovative approaches to ensuring the data we collect, both quantitative and qualitative is ethical and protected. This includes the security regarding any financial details provided to us by users, promoters and researchers. The safety of your credit and debit card information is maintained by our payment providers; PayPal & Worldpay, both of which are PCI compliant.

32. Payment Pending

As explained within our
FAQs webpage, we reserve the ability to hold your deposited funds until they have official cleared through our e-payment provider, WorldPay. ROMA Digital LTD holds the right to approve deposited funds at a time of its choosing however we shall not hold funds longer than 24 hours following the funds clearing successfully through Worldpay. Once your deposit has cleared, the money will automatically be available to use within your researcher account. This process may take between 0-24 hours however we want you to get started as soon as possible so typically funds will be available within minutes of clearing our pending process. If want to request a refund , send us an email stating your request to contact@romasurveys.com and we'll refund your deposit as soon as Worldpay has cleared your money. We are not responsible for the time taken for Worldpay to clear your deposit and any disputes regarding delayed processing should be raised with Worldpay, not ROMA Digital LTD.

33. Contact Us

In any situation where you wish to speak to a member of our team, please find both our contact details and companies registered details below. Please note that we're able to provide a response to any questions or issue quicker through email than telephone as our phone line may be busy. Any spam mail sent to our postal address will be disposed of immediately by our team.

Postal Address
105 Fulford Road, York, North Yorkshire, United Kingdom, YO10 4ET
Contact Phone Number
Primary Number: 07724801779
Email Address
For Sales: sales@romasurveys.com
For Users: contact@romasurveys.com

Companies Registration Name
ROMA DIGITAL LTD
Companies Registration Number

11276275
Companies Place of Registration
105 Fulford Road, York, North Yorkshire, United Kingdom, YO10 4ET (England)